Privacy policy

Last Updated: 4 July 2025

Who We Are
Mason Baye is operated by JB E-Commerce ("we," "us," or "our"), a company dedicated to providing stylish and high-quality fashion products through our online store. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or interact with https://masonbaye.com/ (the “Site”).

Information We Collect

1. Personal Information
We collect personal information that you voluntarily provide when you:

  • Place an order
  • Create an account
  • Subscribe to our newsletter
  • Contact our customer service team

This may include:

  • Name, email address, phone number, and shipping/billing address
  • Payment details (processed securely by third-party providers – we do not store your card information)
  • Order and account details

2. Non-Personal Information
We also collect limited technical data to help us improve the shopping experience, such as:

  • Browser type, device, operating system
  • IP address and usage statistics (e.g., pages visited, time on site)

Use of Cookies
We use cookies and similar tracking technologies to:

  • Remember your preferences
  • Improve website functionality
  • Analyze traffic and usage patterns

You can manage cookie settings through your browser. Disabling cookies may affect site performance.

How We Use Your Information
We use the data we collect for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about your order or support requests
  • To personalize your shopping experience
  • To send updates or promotional content (only with your consent)
  • To improve our website, products, and services

How We Protect Your Data
We apply industry-standard safeguards to keep your data secure, including:

  • SSL encryption
  • Secure payment gateways
  • Access controls and regular monitoring

We do not store sensitive payment details on our servers.

Sharing Your Information
We do not sell or rent your personal data.

We may share it with trusted third parties solely for necessary operations, such as:

  • Payment processing partners
  • Shipping and delivery services
  • Customer support platforms

We may also disclose data if required by law or during a business transfer (e.g., merger or acquisition).

Data Retention
We retain your personal data only as long as necessary for:

  • Order fulfillment and account management
  • Legal or regulatory compliance
  • Fraud prevention and dispute resolution

You can request account deletion or data removal at any time (unless we are legally required to retain certain data).

Your Rights
You have the right to:

  • Request a copy of your stored information
  • Request deletion of your personal data
  • Withdraw consent for marketing emails at any time

International Users
If you are located outside the UK, please be aware that your data may be transferred to and processed in other countries where our servers or service providers are located. When doing so, we ensure appropriate data protection measures are in place, such as the use of Standard Contractual Clauses where applicable.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The date at the top indicates the latest revision. Continued use of our site after any changes implies your acceptance of the updated policy.

Contact Us
For any questions about this Privacy Policy or your personal data, please contact us:

Email: support@masonbaye.com
Phone: +31 657675269
Website: https://masonbaye.com/

Company Information

Website Name: Mason Baye
Company Name: JB E-Commerce
Address: Raphaelstraat 1, 7007 CC, Wehl, Gelderland, Netherlands
E-Mail: support@masonbaye.com
Contact Form: here
Phone: +31 657675269
Business Number: 81515111
VAT Number: NL003571494B02

Customer Service Opening Hours:
Monday to Friday from 09:00 to 18:00
Saturday and Sunday from 10:00 to 17:00
We respond within one day.